Frequently Asked Questions
Our most commonly asked questions
So how do you simplify things?
One Login!
Having just one place to manage all your online needs is a game changer. Everything is there and all is designed to work perfectly with each other.
One Support Desk?
Whatever issues you come across, all your needs will be taken care of from the same place, no matter what the problem is. Simplicty at its best
One Monthly Fee!
No more paying out to several different companies for individual parts of your website and other online solutions, just one fee for everything
Everything starts with a website
We specialise in creating visually stunning, user-friendly websites tailored to your unique brand and business goals. We work closely with you to understand your vision and translate it into a website that not only looks great but also functions seamlessly.
We focus on responsive design to ensure your site looks perfect on all devices, from desktops to smartphones. Our process includes in-depth consultations, wireframing, and mockups to guarantee we capture your desired aesthetic and functionality. We also incorporate the latest SEO best practices to enhance your site’s visibility and drive more organic traffic.
General Questions
What services does Alpaca Digital offer?
Alpaca Digital specialises in creating custom websites for businesses. In addition to basic website provision, we offer various add-ons like reputation management, appointment scheduling, social media management, missed call text-back, courses, and community management.
How do I get started with Alpaca Digital?
To get started, simply contact us through our website or call our customer service. We will schedule a consultation to discuss your needs and develop a tailored solution for your business.
What industries do you serve?
We serve a wide range of industries, including retail, healthcare, professional services, education, and more. Our solutions are customized to meet the specific needs of each industry.
Website Development
How long does it take to build a website?
The timeline for building a website varies depending on the complexity and specific requirements. On average, it can take anywhere from 4 to 12 weeks.
Will my website be mobile-friendly?
Yes, all websites designed by Alpaca Digital are mobile-friendly and responsive, ensuring optimal performance on all devices.
Can I update my website myself?
Yes, we provide a user-friendly content management system (CMS) that allows you to make updates and changes to your website easily.
What if I need help with my website after it’s launched?
We offer ongoing support and maintenance services to ensure your website remains up-to-date and performs well.
Add-Ons and Features
What is reputation management?
Reputation management involves monitoring and managing your online reviews and presence to maintain a positive image of your business.
How does the appointment scheduler work?
Our appointment scheduler allows clients to book appointments online, view availability, and receive reminders, helping you manage your schedule efficiently.
What is social media management?
Social media management involves creating, scheduling, and analysing content posted on social media platforms to engage with your audience and grow your online presence.
What is the missed call text-back feature?
The missed call text-back feature automatically sends a text message to clients who call your business but do not get through, providing an opportunity to engage and respond to missed inquiries.
Can I offer online courses through my website?
Yes, we provide solutions for hosting and managing online courses, including content delivery, student management, and progress tracking.
What are communities?
Communities allow you to create an online space where your clients or members can interact, share information, and engage with your brand.
Technical Support
What if my website goes down?
If your website goes down, our support team is available to help. We monitor our sites continuously and offer prompt technical support to resolve any issues.
Can you help with domain registration and hosting?
Yes, we can assist with domain registration and offer reliable hosting solutions to ensure your website is always accessible.
What security measures do you implement?
We implement various security measures, including SSL certificates, regular updates, and secure hosting environments to protect your website from threats.
"Ok... but what makes you different?"
GUARANTEE
We only win when you win, its a great motivator to get results.
You don't bear all the risk.
LOCAL
We only win when you win, its a great motivator to get results.
You don't bear all the risk.
LOCAL
We only win when you win, its a great motivator to get results.
You don't bear all the risk.
SPECIALISATION
We only win when you win, its a great motivator to get results.
You don't bear all the risk.
What our clients say...
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